Self-Help Credit Union has filed a lawsuit against Fiserv, Inc., alleging severe security lapses that put its members’ sensitive data at risk. The complaint was lodged in the United States District Court for the Middle District of North Carolina on December 4, 2025. The credit union accuses Fiserv of failing to provide adequate security measures as promised under their Master Agreement, thereby exposing Self-Help’s data to potential breaches and exploitation.
According to the complaint, Self-Help Credit Union claims that Fiserv assured them of robust security measures but instead provided systems lacking basic protections like multi-factor authentication (MFA). While Fiserv employs advanced security protocols for its own data, it allegedly withheld similar safeguards from Self-Help’s systems. This discrepancy left Self-Help’s members vulnerable to identity theft and fraud. The credit union also alleges that when they attempted to switch providers due to these concerns, Fiserv demanded exorbitant fees for early termination and deconversion, effectively holding their data hostage.
The lawsuit highlights a pattern of misconduct by Fiserv, suggesting that the company prioritizes profit over client security. Citing a Wall Street Journal article from April 2019, Self-Help points out that Fiserv’s business model involves acquiring smaller competitors to stifle competition while neglecting necessary investments in technology and security. The credit union argues that this strategy has led to systemic issues affecting numerous financial institutions.
Self-Help is seeking multiple forms of relief from the court. They demand monetary damages for services not properly rendered and request declaratory and equitable relief to prevent Fiserv from imposing exit charges. Additionally, they seek specific performance requiring Fiserv to implement adequate security measures as initially agreed upon. The complaint also calls for rescission of the Master Agreement due to material breaches and misrepresentations by Fiserv.
Representing Self-Help Credit Union are attorneys Mark S. Pincus from Gardner Skelton PLLC and Charles J. Nerko along with his team from Nerko PLLC. The case is presided over by Judge [Name], under Case No.: 1:25-cv-01112.
Source: 125cv01112_Self_Help_Credit_Union_v_Fiserv_Solutions_LLC_Complaint_Middle_District_North_Carolina.pdf
